Infinity Car Insurance Review
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UPDATED: Oct 19, 2021
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Among all the national car insurance providers in the U.S., there is one that goes quietly about its business without a lot of marketing and commercialization. That company is Infinity Property & Casualty.
Infinity car insurance is available in all 50 states, but the company’s low-key approach means that theirs is not a household name. Because they prefer to service major metropolitan areas over smaller ones, that’s where the bulk of their marketing and advertising budget goes.
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About Infinity – Car Insurance and More
Infinity has been in the insurance business since 1950s, originally operating under the name Infinity Insurance Companies. As part of a merger with four other companies in 2002, Infinity Property and Casualty was born. Today Infinity consists of a group of companies that provides insurance products across the country.
The Infinity team is 2,100 employees, and more than 12,500 independent agents strong. The company is one of the top 50 car insurance providers in the country and enjoys an A.M. Best rating of “A” for financial stability.
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Infinity Car Insurance – Set Apart From the Rest
As a national auto insurance provider, Infinity wants to set itself apart from all the rest. So how do they do it? They specialize in providing non-standard and niche coverage in addition to regular auto policies. For example, Infinity car insurance doesn’t shy away from high-risk drivers with a poor history. They embrace them.
Infinity auto insurance is also available for classic cars and historic cars, too. These types of vehicles carry substantial risk to the insurance company in terms of payout. The reason for this is the fact that they are insuring not only the market value of the vehicle, but also the money the owner has put into it.
Classic car insurance and historic policies offered by Infinity take into account everything that goes into owning and maintaining a classic or historic car. Not many other general car insurance companies can say that. Of course, you can still get regular liability and collision from Infinity car insurance.
Infinity Car Insurance – What Customers are Saying
No insurance company is perfect, and Infinity is certainly no exception. A modest number of customer complaints are targeted at poor service and claims. There is plenty of anecdotal evidence to suggest that the company is slow to satisfy claims. Some even believe Infinity purposely avoids having to pay anything at all.
However, a closer look seems to indicate that poor customer service is more the domain of independent agents rather than corporate employees. It would seem that customers who have dealt with the corporate offices have fared reasonably well. Nonetheless; buyer beware.
The other popular complaint against Infinity car insurance is their prices. They tend to be a little bit more expensive than their national competition. Yet, other than their willingness to covers high-risk drivers, they don’t seem to offer much to justify higher prices.
In fairness, it must be noted that while consumer reviews should be considered when searching for insurance, they can also be misleading. One customer review web site in particular showed a 71% negative view of Infinity car insurance. While that doesn’t look good, it’s not until you scroll down to the bottom of the page that you find out only 35 people have written reviews. That’s not enough to establish any kind of honest appraisal.
Infinity Car Insurance Review: The Infinity Web Site
All of the major insurance companies have web sites. But Infinity’s site stands out because it has what no one else does: a resource library. The library contains:
- Technical articles
- Opinion articles
- A glossary of insurance terms
- A FAQ section, and more…
The resource library is intended to help Infinity car insurance customers fully understand their policies and how the insurance business operates. The library also contains links to government agencies and other entities focused on things like insurance fraud, risks posed to young drivers, and more. It is a pretty impressive collection of information all freely available.
Current policy holders have access to their accounts through the online account management tool. Visitors can search for local agents or ask for a quote right online. Overall the website is clean, uncluttered, easy to navigate, and a pleasure to visit if you’re looking for insurance.
When you’re searching for car insurance, make sure Infinity is one of the companies you look at. It’s not the biggest and most well-known, but it is one of the top car insurance companies in the nation. For instant, online insurance quotes type your ZIP code into the box below!